Help and support
Write to us and a person answers. Below are the things people ask about most.
Contact us
For help with your account, the app or a payment, write to us. Say which email address your account uses and what happened.
Your subscription
Access is a monthly subscription bought in the app, through the App Store or Google Play. You manage and cancel it in your App Store or Google Play account, under Subscriptions. It stays active until the end of the period you paid for. Refunds are handled by Apple or Google.
You paid and the app is still locked
Open the subscription screen in the app and choose Restore purchases. Check that the phone is signed in to the same Apple or Google account you paid with. If it stays locked, write to us.
Delete your account
You can delete your account in the app or on the website. Deleting it does not cancel the subscription, so cancel that first.
Report something
You can report any job, listing, post, comment, event, group or profile, and anyone you are messaging, from its menu. Reports go to the DiasporaHub team, and the person you report is never told who reported them.